Hair Extensions – Client Satisfaction
Client Satisfaction is top priority for any successful business, and this in more apparent with salons who use hair extensions. Clients who have hair extensions applied at a salon should receive a pleasant and satisfactory service. Even clients who purchase clip in hair extensions by a hair extensions store or a website should recieve the same service. We for example have this Blog, Email, Twitter, Facebook, Google Plus and much much more to keep us in contact with our customers.
Anyone in the Hair Extensions trade will tell you that the most important part of having hair extensions is the aftercare. The client must be provided with aftercare information and a quick brief on what and what not to do with hair extensions.
Client Satisfaction with Hair Extensions
First and foremost, fill out a hair extension consultation form with your client. The reason for this is to have on paper an agreement, so that if there is any dispute later, you and your client can refer back to the consultation to see what you both agreed to. An example of this is having a client who wants hair extensions during pregnancy, it is always advised against, but clients still may demand hair extensions regardless. If the client comes back a week later complaining that the hair extensions are shedding (which could be due to excessive natural oil produce) you have on paper proof that you both agreed to the risks.
Secondly, make sure the client has confidence in the hair extension technicians abilities. Displaying certificates and any quality assurance evidence would greatly help the client relax and enjoy the experience.
Asking on the odd occassion if the client is comfortable is a great way to ensure she is happy with the service so far, general politeness goes a long way with people, like drinking away from them, noone wants a gulp in their ear.
Once the service is over, provide important information about aftercare. Give contact information for the salon, whether its, phone, email or even a Twitter account.
Hair Extensions Aftercare Information
Hair extensions aftercare should contain information on recommended hair extension aftercare products, what and what not to do with hair extensions and how to best look after hair extensions in general. Our next blog will go into more depth on hair extensions aftercare.